Support & contact
Quick answers for common problems
Mobile or data plan FAQs
Get answers to your mobile and data related questions.
Internet FAQs
Everything you need to know about Belong internet.
Second life help
Need help with your refurbished phone? Start here.
Common internet FAQs
Common mobile & data plan FAQs
Manage my account
Log in to use the self help tools that let you manage your account, switch plans or cancel your service.
Still need help? Get in touch
Call us for help between 8am and 8pm (AEST) 7 days a week.
Making a complaint
If you’ve already been in touch, and you’re not happy with how we resolved something, let us know – we want to hear about it.
Click the button below to get the process started. We’ll come back to you within two business days to try to get things sorted.