Mobile & data plan FAQs
Getting started
- How do I get a Belong SIM?
- How do I set up a hotspot on my phone?
- How do I set up a mobile or data plan service?
- How do I transfer my number to Belong?
- Recent changes to Belong’s mobile plans
- Two-step verification
- What are 3G, 4G and 5G?
- What data plans does Belong have?
- What devices can I use a data plan with?
- What mobile plans does Belong have?
- When will my new mobile or data plan activate?
Manage account
- How do I add an authorised person to my account?
- How do I change my account password?
- How do I get a refund for a Belong SIM bought in-store?
- How do I read and understand my mobile bill?
- How do I update my email address?
- How do I update my payment details in my account?
- I’m having trouble logging in to my account
- Introduce your friends to Belong
- Tips on managing your Belong account
- What are my payment options?
- What do I do if I can’t pay my bill?
- What happens if I can't pay my bill?
- Why is my account in credit after connecting?
- Why was my payment declined?
Manage service
- Getting started with voicemail
- Belong mobile terms and conditions
- Belong’s mobile coverage
- Can I change my Belong data plan service to a Belong mobile service?
- Can I switch off my voicemail mailbox and enable Message2Txt?
- Can I transfer my mobile service to someone else?
- Changes to our $15 mobile plan
- Changes to our $25 mobile plan
- How do I add international calls and texts to my mobile service?
- How do I cancel my data plan service?
- How do I cancel my mobile service?
- How do I change my plan?
- How do I get a replacement SIM?
- How do I get an itemised breakdown of my call records?
- How do I reactivate my suspended service?
- How do I register my replacement SIM?
- How do I reset my password?
- How do I turn on VoLTE on my mobile phone?
- How do I use wi-fi calling on my mobile phone?
- How is my data usage calculated?
- How often can I change my plan?
- International Roaming FAQs
- International Roaming troubleshooting and user guide
- International Roaming with Belong
- Resolving SIM card errors
- Using my voicemail mailbox
- What premium numbers can I call or text?
- What's a service address?
- Where do I find my data plan bill?
- Where do I find my mobile bill?
Technical & troubleshooting
- Belong’s MMS mobile settings
- I can't connect to 5G
- I can’t connect to 4G
- I can’t make or receive calls or texts
- I’m having trouble activating my Belong SIM
- I’m having trouble porting my number to another provider
- I’m having trouble topping up my data
- I’m not getting a signal on my device
- Where do I find my PUK code?
- Where do I find my SIM number?
Still need help? Get in touch
between 8am and 8pm (AEST), 7 days a week. Have your account number ready to go.
Mobile and data plan customers can also send us a message. We'll usually get back to you within 2 hours (Monday to Friday, 9am to 5pm (AEST)).