Internet FAQs
Getting started
- How do I set up my modem for the nbn?
- Can I reschedule my nbn appointment?
- How do I set up my modem for ADSL?
- How do I set up my nbn if I'm renting?
- How long will it take to connect my internet?
- How to set up your own modem with Belong (BYO modem/router)
- nbn technology types and nbn connection boxes explained
- School Student Broadband Initiative FAQs
- Setup a Belong 4353 modem for FTTN/B
- Setup Belong modem for FTTC
- Setup Belong modem for FTTN/B
- Setup Belong modem for FTTP
- Setup Belong modem for HFC
- Two-step verification
- Useful information about nbn installation appointments
- What type of IP address will I get with Belong?
- Why was my tech appointment rescheduled?
Manage account
- How do I make a one-off payment?
- How do I make changes in my Belong account?
- How do I reset my account password?
- How do I rejoin Belong for internet?
- How do I update my payment details?
- Managing your account: Contact details, Service Details, Invoices and Payments
- Refunds for transferred internet charges
- What happens if I can't pay my Internet bill?
Technical & troubleshooting
- How do I check if there's an internet outage?
- How do I reconnect my internet after an outage?
- How do I set up my modem for the nbn?
- Improving your wi-fi performance
- Belong modem warranties
- Changing ADSL modem settings
- Common nbn modem and wi-fi settings
- How can I recycle my old tech?
- How do I change my wi-fi name and password?
- How do I download things to use offline?
- How do I replace the batteries in my nbn FTTP connection box?
- How do I set up parental controls?
- How do I set up the nbn after switching from ADSL?
- Moving from static to dynamic IP addresses
- Performing an isolation test
- Troubleshooting an ADSL internet connection
- Troubleshooting an FTTC nbn internet connection
- Troubleshooting an FTTN/FTTB nbn internet connection
- Troubleshooting an FTTP nbn internet connection
- Troubleshooting an HFC nbn internet connection
- What are the speeds for Belong's ADSL?
- What is Carrier-grade NAT (CGNAT)?
Still need help? Let’s talk
Call us for help with your internet between 8am and 8pm (AEST), 7 days a week.