How to set up your modem
Watch the video for step-by-step instructions to get you connected.
Prefer to read the instructions? Check out the HFC modem set up guide.
View set up guide (PDF | 160 KB)
Setup the Belong Modem (HFC)
Introducing the new DWA0122 modem
Stronger Connection
Get faster speeds and extended range with both 2.4GHz & 5GHz interfaces
Safe & Secure
Enhanced security features with password-protected capabilities and enabled WPA2 by default
Entertain me
Connect to the 21st Century with smart TVs and other smart home products
Handy to have
Forgot your wi-fi password? Connect easily with a scan of the QR code and a timer to turn wi-fi on/off with Time of Day Controls
Where to position your modem
The best location for your modem is visible on a high surface, away from:
dense objects like fridges, filing cabinets, brick walls and mirrors
bodies of water like fish tanks or a hot water service
devices that interfere with wi-fi signals like microwaves, cordless telephones, baby monitors, car door remotes or a neighbour’s modem.
Still having trouble?
Unplug all devices that are connected to the phone sockets in your home including telephones, modems and fax machines.
Try turning your modem off for 2 minutes, then on again.
Still need help? Let’s talk
Call us for help with your internet between 8am and 8pm (AEST), 7 days a week.