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International Roaming with Belong

What are my options when travelling overseas?

Belong’s basic overseas service

Belong has a free, limited roaming service for all mobile customers. That lets you receive SMS from the eligible destinations listed below without changing your SIM card or your mobile number.

International Roaming travel pack

You can also buy an International Roaming travel pack for your mobile service. That gives you 3GB of data, 150 minutes in inbound and outbound calls, and unlimited standard SMS while you’re in an eligible destination. These travel packs cost $30 and must be added to an active Belong mobile service.

Wi-fi calling

You can also use wi-fi calling. That lets you make calls back to Australia and receive calls while you’re connected to a suitable wi-fi network. This service is free. – you just need a device that supports VoLTE (and have VoLTE switched on).  Find out more about wi-fi calling.

Where can I use Belong’s International Roaming?

You can use our International Roaming travel packs in the following destinations:

AsiaChinaHong KongIndia*IndonesiaJapanMalaysiaPhilippinesSingaporeSouth KoreaSri LankaTaiwanThailandEuropeAustriaCroatiaCzech RepublicDenmarkFranceGermanyGreeceHungaryLatviaNetherlandsPolandPortugalSpainSwedenUnited KingdomMiddle EastIsraelQatarNorth AmericaCanadaU.S.A.OceaniaFijiNew ZealandPapua New GuineaVanuatu

* Excludes Bihar, Uttar Pradesh East, West Bengal

You can use our basic overseas service in all of the above destinations plus the following:

AsiaCambodiaMacaoTimor-LesteVietnamEuropeBelgiumBulgariaEstoniaFinlandGuernseyIrelandItalyIsle of ManLebanonLithuaniaLuxembourgMaltaNorth MacedoniaNorwayRomaniaRussiaSlovakiaSloveniaSwitzerlandTurkeyAfricaKenyaNigeriaSouth AfricaMiddle EastEgyptKuwaitQatarSaudi ArabiaThe United Arab EmiratesOceaniaNew CaledoniaSamoaSolomon IslandsThe Cook IslandsTongaNorth & South AmericaBoliviaBrazilChileColombiaMexico

What toll free numbers are included?



Belong Customer Care

Belong Customer Care – Overseas number

Emergency calls


Beyond Blue

Family Drug Support


Men’s line Australia

State emergency services

Suicide Call Back Service

1800 RESPECT: National Sexual Assault, Family & Domestic Violence Counselling Line

Kids Help Line

National Disability Abuse & Neglect Hotline

Veterans & Veterans Families Counselling Service

How can I contact Belong while I’m overseas?

Call us for help between 8am and 8pm (AEST) 7 days a week.

If you're overseas, you can contact us by calling . All calls to this number are toll free if they’re made from a Belong mobile service. You won’t need an International Roaming travel pack to call this number.

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Still need help? Get in touch

between 8am and 8pm (AEST), 7 days a week. Have your account number ready to go.

Mobile and data plan customers can also send us a message. We'll usually get back to you within 2 hours (Monday to Friday, 9am to 5pm (AEST)).