Skip to content

Changes to our $25 mobile plan

What’s changing?

We’re retiring our $25 mobile plan from 4 July 2023 and will be moving anyone still on it over to our $29 plan.

Where can I find out more about the $29 plan?

Check out the Belong Mobile Critical Information Summary (PDF | 193 KB).

Why was this change made?

We know any price rise is hard and this is not a decision we take lightly. There’s a range of factors we’ve taken into account as we continue to add value to the quality, coverage and security of your mobile service.

If you’re an existing customer on the $25 plan, the below information will be relevant to you:

How will I know the date of my plan change?

You will receive an email from us ahead of your plan change, giving you enough notice (and not less than 30 days) to prepare. We will be moving customers on the $25 mobile plan at different times and letting them know via email. So, it’s important to make sure your contact email address in your account is up to date. Read our support article for more help.

How do I update my email address?

What does this change mean for me?

Your plan will cost $29 a month and your data allowance will change from 20GB to 25GB. Everything else stays the same, including any international calls and text or data top-ups you might have applied.

What if I don’t want to move to the $29 mobile plan?

If the plan no longer suits your needs, you can change to another plan or cancel your service using the Belong app at no cost.

When does my plan change?

You’ll get an email from us at least 30 days ahead of any change to your plan. In this email, we will state when the change is effective and from that date onwards, you’ll be automatically billed $29 per month. You’ll also get an email from us when the change has been made.

When can I move to a different plan after I am moved to the $29 mobile plan?

You will have to wait until your next payment cycle to be able to change plans again.

More questions?

If you have any questions at all, call us at 1300 BELONG (1300 235 664).

Was this article helpful?

Still need help? Get in touch

between 8am and 8pm (AEST), 7 days a week. Have your account number ready to go.

Mobile and data plan customers can also send us a message. We'll usually get back to you within 2 hours (Monday to Friday, 9am to 5pm (AEST)).